Customer Success Associate

Athens, Attica, Greece · Customer Success

Description

At Epignosis, we build training software to help companies of all sizes deliver online corporate training easier and at a reasonable price. Our portfolio includes TalentLMS, eFront and TalentCards and we’re always on the hunt for new ways to solve online training challenges, while also providing exceptional service along the way. With over 5,500 customers around the world, 3 million users and 75,000 learning portals, we’re outpacing incumbents and quickly becoming a loved brand in the eLearning market. TalentLMS more specifically is one of the fastest growing B2B SaaS companies in Athens.


But, opportunity abounds! And we need another customer success associate to join our energetic team.

In this role, you’ll manage a number of accounts to help our customers stay engaged, and ultimately, help our business continue to grow. You’ll make sure our customers are using our product in the best way to keep our retention rates strong. You’ll report to a Customer Success Manager and work together to reduce churn, increase product adoption and customer loyalty.


RESPONSIBILITIES

Requirements

Benefits

Become part of Epignosis, a diverse group of smart, fun and GIF-loving professionals working in offices around the world, including the U.S., the U.K., Greece, and Cyprus! Our employees enjoy benefits that make them more productive at work and contribute to their professional development, these include:

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